Inspiration Design International School believes in the learning potential of every student who is enrolled in our school. As such, we take attendance at all classes seriously, and require all our students to adhere to the following minimum attendance required by both the School and the Immigration and Checkpoints Authority of Singapore (ICA):

• 80% attendance - for non-student pass holders
• 90% attendance - for student pass holders

The ICA requires the school to report international students whose attendance falls below 90% in any one month, or has been absent from class for a continuous period of 7 school days without valid reason.

Local students who are absent from class for 3 days in a month, and international students who are absent for 1 day in a month will be given Attendance Warning Letters. Continued absence from class without valid reason will result in possible of termination of his or her student pass.

The School reserves the right to bar students who fail to meet the minimum class attendance requirements without valid reasons from examinations.

Note: Students on Industrial Attachment are required to abide by the Attachment schedule and maintain his or her punctuality for the duration of the Attachment. Students are required to submit their log books to their supervisors, who will record his or her attendance during the Attachment period, as well as endorse their daily duties and performance.

i) You were not present when attendance is taken within 30 minutes after the lesson    has commenced.

ii) You were not present when attendance is taken after the break.

Attendance may be taken any time after the break, and not necessarily immediately after the break.

• If you are absent from class due to medical reasons, submit your original Medical   Certificate (MC) to the Front Desk. Once it is approved by our Academic Director,   your attendance record will be updated accordingly.

Please note that only MCs from registered Medical Practitioners will be accepted. MCs from non-registered clinics like Free Clinic Societies, Chinese Medical Halls, Chinese Physicians' Association Clinics, and those from your home country will not be accepted by the School or ICA.

• Death of an immediate family member. Please submit a copy of the family member's   death certificate to the Front Desk and complete a Student Request Form. Once it is   approved by our Academic Director approves it, your attendance record will be   updated accordingly.

• If you urgently need to be away in your home country during term time, please   complete the Application For Leave Of Absence form, which can be obtained from   the Front Desk. Please attach to it a request letter from your parent / guardian.   Home leave is only granted under extenuating circumstances such as a serious   illness or death of an immediate family member.

You are advised not to make any travel arrangements until approval has been given. Please note that students are allowed to apply for leave of absence for up to a maximum period of two weeks within a year only. The student's application is subject to lecturer's / Academic Advisor's approval.

Note: Please arrange to renew your student pass at ICA outside of your scheduled class hours. Students are advised to obtain notes and handouts for classes you miss during your absence from your lecturer or classmates.

1. This dispute resolution procedure is applicable to students who wish to raise a     grievance that is within the jurisdiction of the School Management.

2. The school will make every effort to ensure that every complaint is attended to     promptly and sympathetically.

3. The student may raise a complaint individually or as a group.

4. Appeals over grades will not be dealt with in this Complaint Procedure.

5. Where possible, students are advised to first raise their grievances informally with     their lecturers, as informal grievances have the best likelihood of being resolved     effectively, if dealt with at an early stage.

6. If the dispute remains unresolved, the student will be advised to submit the    Complaint Form to request for formal intervention from the School Management.

7. The complaints received will be recorded in the Complaints Management Log, which     will be analyzed every three months.

Confidentiality
Where possible, the school will keep all information provided in the Complaint Form confidential, excepting cases where confidentiality is not possible, such as when a criminal offence has been committed, and the school needs to conduct investigations. The student will be informed by the school officer in charge of the grievance in such cases.

2. Course transfer can be considered by the school provided valid reasons are provided     in writing to substantiate the transfer request. The request will be approved by the     Principal with inputs from the teacher. Course transfer is approved only when     student meets new course requirement. For students below the age of 18, a letter of     consent from the parents/guardian is required for transfer application.

3.  A student will be considered officially withdrawn from the current once the approval     for course transfer is effected. Student will have to sign a new Student Contract     based on the new course that she/he decides to enrol in. Student will be required to     pay an admin transfer fee for processing of the transfer application.

5. ICA and CPE will be informed due to the student's change in course details. Where     the status of the student pass is concerned, the school will liaise with ICA to make     any update requirement accordingly.

6.  Acknowledgement of the transfer request will be made within 3 days to the student     applying for transfer of course. The approved transfer request will be made known to     student in writing within 2 weeks.

7. This transfer policy will be communicated to student via the school website, student     handbook and during student orientation. The transfer policy will be reviewed     annually to ensure it remains relevant and fair to students.

    • Withdrawing from Inspiration Design International School (completed or partial)        and applying to another school in Singapore; or

    • Withdrawing from Inspiration Design International School (completed or partial)        and returning to his/her native country.

2.   All applications for course withdrawals must be made in writing and supported by       the necessary documents. For students under the age of 18, a formal letter from       his/her parent/guardian is required for withdrawal. The date of notification is the       date upon which written notice is received by the school. Proof of postage by the       student is not proof of receipt by the School. Administrative charges will apply.

3.  The withdrawal process will take 4 weeks from the date of receipt of the withdrawal      application.

4.  Students who wish to withdraw from the course after commencement shall adhere      to the terms and conditions of refund stipulated in the Standard Student Contract      (SSC). All notices from the student must be in writing.

5.  There is a course termination admin fee charged for students who decide to      withdraw from the school. Students withdrawing 15 days after the commencement      date of the course are liable to pay the unpaid course fee due to Inspiration Design      International School, and are subject to the terms and conditions of refund, as      stipulated in the SSC.

6.   In the case of any withdrawal, a counselling session will be held between the       student and the school staff to understand the reasons for withdrawal, and where       appropriate to offer alternative courses to the student. The student makes the final       decision on whether to remain at Inspiration Design International School or to       proceed with the withdrawal or transfer.

7.   Students with medical conditions or family commitments must support their       claims with official documented evidence given to the school.

8.   All requests pertaining to withdrawal matters are submitted to the Principal for       consideration and decision.

9.   Acknowledgement of the withdrawal request will be made within 3 days to student       applying for withdrawal. The approved withdrawal request will be made known to       student in writing within 2 weeks.

10. ICA and CPE will be informed after the student's withdrawal request is approved.       The school will update SOLAR+ on student status to the Immigration and       Checkpoints Authority (ICA) for international students who withdraw from their       courses. The student will be required to surrender their Student's Pass to the ICA       within 7 days from the date of the cancellation. The student will be informed by the       school once the changes to his/her student status are effected and confirmed.

11. These policies can be found in the Student Handbook, which will be explained to       the students during the orientation.

12. Agents representing Inspiration Design International School are required to explain       to students in their native language where necessary.

13. For students who are caught by the authorities for committing criminal acts which       are against Singapore's laws, they will be regarded as withdrawal without any valid       cause, and no refund of fees will be made to the student regardless of whether the       course has commenced or not. The school will take action to terminate the       Student's Pass if the authorities (e.g. ICA) have not done so.

14. The transfer / withdrawal policy will be reviewed annually based on staff and       student feedback.

2. Students who have signed up for a course but are unable to join in on the     commencement date are allowed to defer the course for a maximum period of 1     year starting from the date of enrolment. After this one year grace period, the     student will have to re-enrol and pay the enrolment fee and deposit again. For     current students who wish to defer their next module, the one year grace period     begins from the commencement date of the deferred module.

3. Students deferring their studies are required to pay the tuition fees in effect at the     time of their re-enrolment. Application for deferment will only be accepted upon the     completion of a module. All fees paid will be kept by the School as fee payment for     the student when he or she recommences the course. Please note that there will be     a one-time administration charge of SGD 100.

4. The time frame for processing deferment request is 7 days from the date of receipt     of deferment application.

5. Deferments are granted at the sole discretion of the school and will be considered     on a case-to-case basis. The school is not responsible for difficulties arising from a     student's voluntary variation of his or her class schedule.

Terms and Conditions for Deferments
1. The school will not entertain any course deferments unless there is valid reason.

2. Students must submit the Student Request Form to apply for deferment. For     international students, the request for deferment is subject to ICA's Student's Pass     approval.

3. Deferring students are liable to pay the stated course fees for that year or term.

All requests for fee refunds must be made in writing and supported by necessary documents. The date of notification is the date upon which written notice is received by the school. Proof of postage by the student is not proof of receipt by the school.

In the event that request for refund has been approved, and if the applicant has been issued a training kit or materials, he/she must return all items in the training kit in its original, intact and unused condition. In the event that items in the training kit have been used, the applicant will be charged for the used item based on retail price.

    i) The school fails to commence the course on the commencement date;

    ii) The school fails to complete the course by the completion date;

    iii) The school terminates the course prior to the completion of the course; or

    iv) The Student's Pass application is rejected by the Immigration and Checkpoints      Authority (ICA).

2. For circumstances listed above, the school shall, within seven (7) working days after     notifying the student, refund to the student:

    i) The entire amount of the Course Fees ; and

    ii) The Miscellaneous Fees.

• 90% of the total course fees will be refunded:

  If the applicant informs the school in written notice on withdrawal more than 14 days   before the commencement date.

• 50% of the total course fees will be refunded:

  If the applicant informs the school in written notice on withdrawal before, but not more   than 14 days before the commencement date.

• 25% of the total course fees will be refunded:
  If the applicant informs the school in written notice on withdrawal after, but not more   than 7 days after the commencement date.

• 0% of the total course fees will be refunded:
  If the applicant informs the school in written notice on withdrawal more than 7 days   after the commencement of the course, but not more than 14 days after the   commencement date.

• 0% of the total course fees will be refunded:
  If the applicant failed to inform the school in written notice on withdrawal more than   14 days after the course commencement date.

2.  All applicable bank administrative charges, enrolment fees, and any properly      payable/paid fees under the Fee Protection Scheme (FPS) are not refundable      under any circumstances.

3.  Any refund approved will be paid to the student within 7 days after receiving the     student's written notice of withdrawal.

4. At any time during the course, the school may ask the student to leave without     notice, and refund of the course fees subjected to terms stated in the Standard     Student Contract (SSC), if the student, in the reasonable opinion of the school,     has:

    a. Been guilty of any misconduct or neglect in the discharge of his/her duties          hereunder; or

    b. Breaches any material provision of the SSC; or

    c. Commits any act of criminal breach of trust or dishonesty

The school will also bring to the student's notice Schedule 3 of the SSC by notifying the student of his rights under the cooling-off period, and receive written acknowledgement as provided therein by the Student that Schedule 3 has been brought to his notice. In the event that the notice in Schedule 3 has not been brought to the student's attention, the cooling-off period of 7 working days shall only commence from the date that Schedule 3 has been brought to the student's notice, and the student has acknowledged the same. The student shall have the right to withdraw from the course and receive a refund as stated above anytime before the notice in Schedule 3 has been brought to the student's attention.

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2. Agents representing Inspiration Design International School are required to explain     the policy to the students in their native language where necessary.

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All students enrolled at Inspiration Design International School are required to open a Student Tuition Fee Escrow Account approved by CPE. Compulsory fees paid by students to the school will be left in the custody of an endorsed third party – a CPE-endorsed bank. Funds in the escrow bank account would be disbursed at regular intervals to the school, only if specified milestones and conditions are met. Currently, Inspiration Design International School has adopted DBS Bank Ltd as its escrow bank. It is applicable to all local and international students.

- Certificate of PEI ESCROW Establishment

Students can verify if his/her school fees are protected under the FPS through the CPE website For students who are under FPS in the form of Escrow account, they must pay their fees (in Singapore currency) into the Escrow account through the following methods:

Students enrolled in courses that are either 50 hours and below or less than 1 month in duration are exempted from the FPS.

For more information on the Fee Protection Scheme, please visit our website at www.inspiration.sg, or the Council for Private Education website at www.cpe.gov.sg.

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Medical insurance is not applicable to part-time students and students taking courses with a duration of not more than one month or 50 hours.

Inspiration encourages staff and student to submit constructive feedback regularly for improvement of the school services.

The following flowchart provides the procedure to facilitate staff and student suggestion: